As we navigate through the rapidly transforming digital landscape, there’s one area where the influence of technology is becoming progressively more palpable – the retail sector. The traditional brick-and-mortar stores are now seamlessly blending with e-commerce, creating an innovative retail environment driven by cutting-edge technologies. This blog post unearth the role of technology in retail, highlighting significant statistics that reveal its profound impact. From customer behavior tracking to personalized shopping experiences, these Technology In Retail statistics underscore the massive revolution reshaping this industry. Let’s dive in to understand how tech innovations are redefining boundaries and expectations in the retail world.

The Latest Technology In Retail Statistics Unveiled

87% of retailers agree that an integrated tech platform is essential to their business.

Highlighting an impressive statistic that reveals how 87% of retailers acknowledge the indispensability of an integrated tech platform, brilliantly underscores its significance in the retail sphere. This distilled piece of data, set like a lighthouse amidst a sea of retail statistics, illuminates the path retailers are charting, illuminating a move towards technological alignment in the pursuit of business excellence.

Indeed, in a blog post delving into the riveting world of Technology in Retail Statistics, this piece of data stands as a testament to the tectonic shifts technology is causing in retail operations. It stands as an eloquent testament to the fact that the retail world is no longer a bystander but an active participant in the technological revolution. Compiled into a blog post, these statistics induce readers to realize that technology integration is not just a whim or trend, but rather a survival strategy agreed upon by the overwhelming majority of retailers.

This statistic not only adds quantitative grounding to the assertion of technology adoption in retail but also brings home the pervasive influence of technology. Injecting this piece of data into a blog post magnifies the understanding of technology’s epic narrative in retail, narrating a story of transformation that no retailer can afford to miss.

In 2020, online sales made up 19.6% of total retail sales, up from 14.1% reported in 2019.

Showcasing the power of technology in revolutionizing the retail sector, this interesting statistic emphasizes the monumental shift in shopping behaviors. In the span of a mere year, from 2019 to 2020, online sales as a percentage of total retail sales surged from 14.1% to 19.6%, signifying a drastic change in consumer preference fueled by technological advancement. This remarkable leap provides a concrete example of how rapidly evolving technology is rewriting the rules of retail, leading to increased conversions in the digital space. Such insights are integral in understanding the current market dynamics, offering valuable foresight for retailers to pivot their strategies and stay competitive in a technologically-driven retail landscape. Thus, anyone looking at retail trends cannot ignore this significant statistic.

Out of 460 retail executives surveyed globally, 75% said that they plan to invest in technology that improves efficiency.

In a digital world where technological advancements are revolutionizing every industry, this particular statistic stands as a testament to the increasing importance being granted to innovation in the retail sector. The fact that three out of every four retail executives, from a substantial sample size of 460 surveyed worldwide, see the need to invest in efficiency-boosting technology signals a significant trend. This trend highlights how retail leaders are actively embracing the digital revolution. Emphasizing this eagerness to adopt such technology navigates the blog readers toward a recognition of how technology is not merely an optional extra for forward-thinking retailers, but an absolute necessity. It underscores the great significance and unignorable influence of technology in today’s evolving retail landscape, serving as a critical point in a blog post discussing Technology in Retail Statistics.

As of 2021, 73% of global consumers prefer to shop at retailers that use personal data to improve their shopping experience.

In unveiling the hi-tech canvas of the retail industry, we uncover a truly dynamic insight that reveals the convergence of digitization and shopping. Approximately 73% of global consumers, as of 2021, align their retail preference with businesses harnessing their personal data, thus enhancing their shopping journey. This intriguing proportion throws light on an emerging paradigm where digital personalization is rapidly tuning into an efficacious instrument for user engagement, reinforcing customer loyalty and encouraging repeated purchases. It certainly stirs a dialogue on how retailers need to innovate and adapt to consumers’ appetite for a tailor-made shopping experience, latching on to the power of both technology and data analytics. This also highlights the need for appropriate security measures to ensure consumer data protection. Thus, this statistic is the lodestar guiding retailers towards a more tech-integrated, data-driven and personalized consumer experience strategy.

More than 75% of shopping trips include a mobile touchpoint.

Highlighting the statistic ‘More than 75% of shopping trips include a mobile touchpoint’ serves as a digital bellwether for the modern reality of retail. In this technologically explosive era, shoppers convene quite comfortably at the intersection of e-commerce and brick-and-mortar. The ubiquitous presence of smartphones, tablets, and wearable devices shape a new shopping landscape where consumers wield powerful tools enabling product research, price comparisons, or scanning QR codes right at their fingertips. This statistic amplifies that retailers can no longer afford to ignore the incredible reach of mobile influence in shopping experiences. The infusion of technology into retail spawns new opportunities and challenges, making it a magnetic topic for discussion in any Technology in Retail Statistics-themed blog post.

Over 80% of retail businesses consider Augmented Reality (AR) as a way to gain a competitive edge.

Highlighting that over 80% of retail businesses are considering Augmented Reality (AR) as a strategy for gaining a competitive edge paints a vivid image of the future of shopping experiences. It serves as a strong indicator of the technological trends shaping the retail industry. This exciting statistic signifies the degree to which the retail environment is evolving technologically, steering towards immersive, engaging, and personalized customer experiences. In a landscape where differentiation is key to survival, AR is no longer a fantastical concept but an upcoming norm, signaling an era where retailers who fail to adapt risk getting left behind. It underscores the potent influence of AR on retail, marking it not just as a mere possibility but as a substantial game-changer.

67% of US retailers are testing tech such as smart carts, robot associates, smart mirrors, and interactive kiosks.

Undeniably, the presented statistic paints an exciting vista, showcasing how 67% of US retailers are venturing into futuristic realms of retail technology. Touching upon smart carts, robot associates, smart mirrors, and interactive kiosks, it vividly illustrates the burgeoning trend of embracing technology in the retail landscape. As technology permeates our lives more deeply, retailers are upping the ante with these innovative steps.

Within a blog post regarding Technology in Retail Statistics, this nugget of information becomes a treasure trove of insight. It provides a quantitative perspective to the readers, highlighting the rapid adoption rates of advanced technology by US retailers. Certainly, it illuminates the omnipresence of technology in retail, suggesting an increasing reliance on such tools to stay competitive.

Moreover, it serves to affirm the audience’s understanding of technological innovation driving retail industry. This statistic not only underlines the current scenario but also paves the route towards future discussions about potential growth, challenges, and benefits of this digital revolution in retail. Therefore, it is both a validating fact and a launching pad for deeper investigation into the subject matter.

96% of retail leaders plan to invest in AI and machine learning in the next 5 years.

Unveiling the future of the retail industry, an overwhelming 96% of retail leaders anticipate integrating AI and Machine learning into their business models within the next half-decade. The profound insight embedded in this statistic presents an upcoming digital revolution, underscoring the gravity of these technological advancements in reshaping retail sector landscapes. Amidst the swirling currents of eCommerce, retail titans are evidently poised to harness the promise and potential of AI and Machine Learning. This underscores the urgency and importance for every actor in the retail ecosystem to suit up for the evolving digital trends, fostering competitive advantage and driving innovative customer solutions.

Around 70% of consumers believe technology will make shopping easier in the future.

In the realm of technology’s effect on retail, the revelation that around 70% of consumers hold an optimistic view about its future impact offers noteworthy insight. It reflects a broad confidence shed among the majority of consumers that technology promises not only to transform but also to optimize shopping experiences. This particular statistic paints a picture of a future where digital and physical retail spheres intermingle seamlessly, bolstered by technologies. Retailers can harness this insight, contributing to a market space growing more technologically advanced, customer-centric, and exponentially simplified – all in response to consumer anticipation and need.

By 2022, worldwide retail tech spending is expected to increase to $203.6 billion.

Dramatically painting the stage for a new era, this statistic plunges us into a world where retailers across the globe are dramatically embracing technology. By 2022, we approach a horizon where worldwide retail tech spending is about to skyrocket to an astounding $203.6 billion. In the context of a blog post about Technology In Retail Statistics, this number does more than just denote figures; it embodies the inevitable fusion of technology and retail, mirroring the era of digital transformation that is altering the retail scape. It serves as a testament to the significant investments being made in technology, highlighting the paradigm shift in the retail industry’s operational dynamics. Emphasizing the magnitude of this transformation opens up discussions around the opportunities and challenges in adopting technology and sets the tone for a forward-looking exploration into the future of the retail sector.

US retailers reported a 64% improvement in customer experience after introducing artificial intelligence.

This captivating statistic establishes an undeniable link between the integration of advanced technology, specifically artificial intelligence, within the retail sector and the surge in customer experience ratings. A whopping 64% improvement is a significant boon for a sector that thrives on customer satisfaction and experience. In light of this statistic, the transformative power of AI becomes all the more apparent, reinforcing its role as an indispensable innovation. By incorporating this crucial piece of data in a blog post about Technology In Retail Statistics, the readers are presented with a clear picture of AI’s influence, helping them to appreciate its tangible impact and underscoring why retailers today cannot afford to overlook such advancements.

Omnichannel customers tend to spend 4% more on every shopping occasion and 10% more online compared to single-channel customers.

Highlighting the fact that Omnichannel customers splurge 4% more in-store and an impressive 10% more online as opposed to single-channel customers, underscores the growing significance of adopting sophisticated technology in the retail sector. This statistic forges a direct linkage between the usage of advanced digital technologies – that allows a seamless blend of offline and online shopping adventure, and increased consumer spending. A shift towards an Omnichannel strategy, therefore, isn’t just about staying abreast with tech trends, but also about maximizing retail profitability as accelerated by modern consumer behaviours. It’s an undeniable proof that retailers venturing into the Omnichannel world are bound to reap greater benefits than those clinging to the traditional single-channel approach.

By 2025, the global retail point-of-sale terminals market is projected to exceed $98 billion.

Painting a vivid picture of the future, the prediction of the global retail point-of-sale terminals market exceeding $98 billion by 2025 commands attention. A blogger unpacking technology trends in retail might laud this pronouncement as a beacon, illuminating the powerful synergy between technology and retail.

Not only does it signify the exponential growth and embracement of technology in commercial practice, but it also provides a roadmap for industry players navigating the merits of investing in advanced point-of-sale systems. This anticipated market worth underscores the reality that retail technology is not simply about facilitating transactions, but about transforming and enhancing the customer experience, driving market competitiveness, and optimizing efficiency.

In a world where ‘cash is king’ is becoming ‘cashless is convenient’, this statistic serves as a vivid reminder — change is not on its way, it has arrived. The blog post, therefore, is not only a census of current technology trends but a catalyst sparking much-needed dialogue and readiness among retailers to adapt and thrive in this shift in commerce.

58% of North American retailers are investing in Big Data and analytics to improve decision-making.

Dive into the waters of this intriguing statistic – 58% of North American retailers investing heavily in Big Data and analytics. What does this signify? In the midst of a digital revolution, this numerically depicts a compelling shift towards technology-driven decision making in the retail sector. A significant portion of retailers are no longer leaning on traditional forecasting methods; instead, opting for a data-centric approach. They are swimming forward, carried by the currents of Big Data and analytics. This trend mirrors the urgency and relevance that technology holds within the retail world, influencing long-term strategies and day-to-day operations alike. It’s a riveting showcase of a new path being defined, where analytics is the compass guiding retailers through the formidable terrain of the ever-evolving market landscape. Thus, this statistic serves as a bellwether for a tech-infused future in retail—profoundly resonating against the backdrop of our blog post about Technology in Retail Statistics.

By 2025, the global smart retail market is expected to reach $86.78 billion.

As we traverse the digital frontier, the anticipated growth of the global smart retail market to a staggering $86.78 billion by 2025 underscores the transformative power of technology in retail. This projection sends a promising beacon to the retail industry, signaling a transformed landscape teeming with technological advancements, operational efficiencies, and enriched consumer experiences. An insight into this projection offers a glimpse of the future, encouraging retailers to align their strategies with digital trends, capitalize on emerging opportunities, and stay ahead of the curve in the constantly evolving retail ecosystem.

29% of businesses reduced their operating costs by implementing Internet of Things into their strategies.

Immersing ourselves in the compelling world of technological statistics in retail, the nugget of information stating that 29% of businesses have diminished their operating costs via IoT integration commands significant attention. Serving as testament to the financial efficiency and cost effectiveness conferred by the adoption of sophisticated technology, this statistic infuses empirical heft into any discussions surrounding market strategy optimisation. Clearly, with the inclusion of IoT systems, these retailers pivot away from traditional operations, accumulating significant savings in the process, a phenomenon perfectly highlighted by this striking statistic. This makes for a credible, hard-hitting case for the progressive alliance of retail and technology, both in today’s business landscape and for the transformative years to come.

Around 56% of retailers take longer than a week to introduce product line and pricing changes due to technology.

Highlighting this statistic underscores a fundamental challenge in the retail industry – the occasional delay in the adoption of technology for product line and pricing adjustments. This slower pace plausibly affects competitiveness as quick data-driven decisions are crucial in an e-commerce era where customer preferences and market dynamics change rapidly. Thus, emphasizing this statistic stimulates discussion about the need for technology improvements, considering the immense benefits of agility and real-time decision making in retail strategies. Simultaneously, it serves as a wakeup call for those yet to fully embrace relevant technologies for business efficiency, potentially driving informed technological investment in the sector.

According to Gartner, 85% of customer interaction in retail will be managed without human intervention by 2021.

Highlighting the forecast from Gartner propels the understanding of the transformative role technology is playing within the realm of retail. The audacious prediction that 85% of customer interactions will be handled sans human intervention by 2021 serves as a potent testament to the rising dominance of automation, AI, and self-service platforms. It foregrounds the growing trend of personalized, seamless, and digitized consumer experiences that modern retail is increasingly adopting. Moreover, it underscores the shifting landscape of retail strategies, from traditionally human-centered to technologically steered, further reinventing the retail narrative, particularly in a post-COVID era.


In today’s rapidly evolving retail landscape, technology is not just an enabler, but a game-changer. Retailers are investing heavily in technology to improve in-store experience, streamline their operations, and stay competitive. The expanding use of technology in the retail sector, as shown by the above statistics, confirms its role in shaping consumer behavior, transforming traditional retailing methods, and driving growth. Retailers who keep up with these trends and invest strategically in technological innovations are likely to prosper in this new era of retail. As clear from the statistics, the future of retail is technology-driven, customer-centric, and wildly exciting. The time to adapt and innovate is now. Embrace the technology; move forward with the retail revolution.


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