Welcome to the fascinating arena where numbers guide our understanding of trends, the sphere where technology and retail intertwine. Embark on this insightful journey with us, as we explore the world of retail industry statistics. In a landscape increasingly painted by digital advancements, technology has rapidly transformed the retail industry in more ways than one. From cash registers to contactless payments and drone deliveries, technology has certainly left an indelible mark. As we delve into this ever-evolving industry, our goal is to illuminate the nooks and crannies of retail technology, its undeniable impact on buyer behavior, and the statistical proof supporting this transformation. Be ready to discover revealing insights highlighting how technology is changing not just the way we shop, but the way we live.

The Latest Technology In Retail Industry Statistics Unveiled

In 2021, global retail e-commerce sales amounted to 4.9 trillion US dollars.

The illuminating figure of 4.9 trillion US dollars in global retail e-commerce sales for 2021 casts a spotlight on the accelerating pace of digitization in the retail industry. It punctuates the narrative of a rapidly evolving era where brick-and-mortar stores are giving way to their online counterparts. Shrouded in the grandiosity of this colossal figure are threads of correlation linking advancements in retail technology to proliferating e-commerce trends. As this seismic shift continues to ripple through the market, the e-commerce sphere becomes an intricate tableau, reflecting the increasing influence of technology on consumer behavior, retail operations, and ultimately, global economic trends. The resonance of this statistic in the context of a blog post about technology in retail industry statistics is compelling, crafting more than merely a narrative, but a testament to the transformative power of technology in the retail landscape.

Over 50% of retailers plan to utilize AI for their supply chain by 2023.

As we delve into the dynamic vortex of the retail industry, we cannot ignore the sheer magnetism of the aforementioned statistic – ‘Over 50% of retailers plan to utilize AI for their supply chain by 2023’. This nugget of data illustrates an impending seismic shift, painting a remarkable picture of AI revolution that is waiting to sweep across the retail landscape by 2023. It signifies the embracing of smart technologies by retailers to upturn their efficiencies, with AI at the forefront.

In the grand tapestry of retail technology advancements, this statistic acts as a vital thread weaving the future narrative. Not only does it underscore the retailer’s growing reliance on technology, but also highlights their commitment towards innovation for enhanced supply chain management. It drops broad hints about how AI would become a linchpin for retail businesses, amplifying their productivity, optimizing inventory, and fashioning more predictive, responsive and customer-centric retail experiences.

To put it differently, we are on the verge of witnessing an exciting epoch where technology and retail become inseparable, and this statistic provides the intriguing prologue to that fascinating story.

80% of consumers expect to increase using digital platforms for shopping in the next 5 years.

As the kaleidoscope of the retail industry rapidly evolves, statistics like ‘80% of consumers expect to increase using digital platforms for shopping in the next 5 years’ unveil a striking panorama. This powerful insight unravels the immense potentiality that lies at the nexus of technology and retail, signposting a paradigm shift in consumer habits dominated by a digitally affluent and empowered consumer base.

This digital consumer evolution signifies not just a trend, but a predictive forecast of the retail world 5 years hence, painting a fresco of the technology-savvy shopper whose shopping cart resides within the realms of cyberspace rather than the aisles of a physical outlet.

This statistic importantly serves as a strategic compass for businesses eyeing a slice of the booming digital retail pie. It calls for pioneering solutions, innovative retailing models, and technology-centric business strategies. In essence, it isn’t just a statistic; it’s an anticipation of a seismic revolution in the retail industry made possible by the magic wand of technology.

50% of consumers use smartphones for shopping online.

This intriguing statistic serves as the beating heart of our narrative on technology in the retail industry. It vividly paints a picture where half of the modern day consumers are tethered to their smartphones for their online shopping needs. Let’s dive deeper.

Consider it as a mirror, reflecting current digital norms, and hinting at our future. The retail industry is clearly morphing, adapting to cater to the swift fingers and the discerning gaze of the tech-savvy smartphone user. It underscores the transition from the traditional brick-and-mortar shops towards virtual storefronts.

Yet, it’s not just about the transformation of the shopping experience. The statistic also shines a light on the other side of digital divide, thus challenging retail businesses to ponder: How can they reach the other half? The exploration of this could potentially lead to a holistic digital adaptation, unifying online and offline experiences.

With the shifting gears, this statistic poses opportunities and challenges, setting the stage for an engrossing conversation for retail industry stalwarts. Welcome to the future of retail, illuminated by the glow of a smartphone screen.

North America accounted for 24.83% of revenue from digital signage in retail market in 2020.

Highlighting North America’s robust contribution of almost a quarter to the digital signage in retail market revenue in 2020 underscores the region’s adoption of advanced technology in enhancing retail trade. It manifests North America’s progress towards digital transformation in the retail industry, setting a promising benchmark for other geographies.

The proportionate weight of North America in the global market for digital signage in retail, further accentuates digital signage’s critical role as a key marketing and communication tool within the retail environment.

Moreover, it paves the way to discuss the technological trends, consumer behaviors, and business strategies in North America that have led to such substantial revenue generation. This statistic becomes a springboard, diving deep into technologically-driven retail landscape, driving relevant implications for retailers aiming for business expansion and strategizing market penetration to similar demographics.

61% of retailers reported a positive return on investment (ROI) from their tech investments.

Highlighting the statistic that 61% of retailers have reported a positive return on investment from their technology advancements serves as a testament to the transformative power of technology in the retail sector. It paints a compelling picture, underlining how tech investments aren’t just expenditures, but instead can be fruitful ventures that significantly boost revenues. This undoubtedly piques any reader’s interest, particularly those contemplating whether a technological overhaul of their retail business could be a game changer. It’s an intentional nudge pushing them towards a ‘Yes.’

73% of consumers prefer retail self-service technologies, such as self-checkout.

Weaving this insightful statistic into the fabric of our narrative illuminates a growing predilection for self-service technology among consumers. An impressive 73% of consumers are leaning towards this trend, casting a spotlight on how the digital revolution is reshaping the retail landscape. Not only does it underscore the necessity for retailers to adapt and evolve, but it also serves as a barometer predicting the future technology needs in the retail industry. It’s a call to action for businesses to tap into this digital opportunity and re-engineer their customer journey, thereby staying at the forefront of the retail industry’s evolution.

77% of retail stores in the US showed interest in implementing Augmented Reality (AR) features to boost customer experience.

Reflecting on this compelling statistic, we can delve into its significance for a blog post about technology in the retail industry. Imprinted with a vibrant narrative of interest, these figures unveil a transformative trend among U.S. retail stores, who are eager to leverage Augmented Reality (AR) to elevate their customer experience.

This digital pivot underscores the technology-driven revolution in the retail landscape. It reveals that a dominant 77% of retail businesses are responsive to embracing cutting-edge technologies to reinvent shopping, making it more immersive and engaging.

This illustrates the magnitude of AR’s disruptive potential in reshaping retail strategies. By illustrating the retail industry’s capacity to capitalize on AR, this statistic acts as a firm pillar supporting discussions about the fusion of technology and retail. It could be a springboard for discussing and predicting future tech trends within the industry, thereby providing a valuable context to the entire discourse.

This statistically charged revelation further indicates retailers’ understanding of contemporary shopper needs and their commitment to enhancing the in-store shopping experience through digital exploration, thereby revealing an intriguing intersection of technology, business strategy, and customer satisfaction.

Wearable technology market is expected to exceed USD 80 billion by 2023 in retail industry.

Highlighting the projection that the wearable technology market is likely to surpass the USD 80 billion threshold in the retail industry by 2023 underscores the colossal role technology is set to play in shaping the future of retail. It’s a vivid illustration of the generational shift in consumers’ shopping habits and behaviors driven in large part by technological advancements. Echoing this prediction shines a spotlight on the vast opportunities for retailers to capitalize on. Exponential growth in the wearable technology market signals an era of increased personalization and customer engagement in retail, thereby painting a picture of a technologically-driven retail landscape in the not-so-distant future. It thus holds vital relevance to a blog post focused on technology in the retail industry statistics.

79% of retailers are going to invest in IoT technologies such as automated inventory verification and sensors on shelves.

Unpacking the significance of the statistic that showcases a whopping 79% of retailers ready to dip their toes in the IoT technology, such as automated inventory verification and sensors on shelves, underscores a monumental shift within the retail landscape. It paints an intriguing foresight into an increasingly digitized retail environment.

By harnessing the power of modern technology like IoT, retailers seek to streamline operations, elevate customer experience, and stay ahead of the competitive curve. This advancement not only depicts the thirst for technological improvement within the sector but also fosters an environment of innovative business practices.

Moreover, it acts as a beacon for those within the industry who haven’t adopted these IoT technologies yet, illustrating that they may be left behind if they don’t modernize. This trend also prompts tech solution providers to diversify and innovate their offers to quench the retail industry’s thirst for advanced, efficient technologies.

So, in illustrating the current state of play and the future outlook of the retail industry, this statistic shines a revealing light on the crucial role of IoT technologies in crafting the news retail narrative.

Retailers who leverage the full power of big data could increase their operating margins by as much as 60%.

In the bustling arena of the retail industry, technology provides not just a competitive edge, but a survival tool. Turning our gaze to this statistic – a potential 60% leap in operating margins for retailers harnessing big data – we begin to discern the potent impact of technology. Imagine, a world where your business profits could catapult by simply learning to deftly navigate the vast data oceans. It’s cashing in on knowledge, knowing your consumer, predicting trends, refining operations, and maximizing efficiency. Truly, big data holds the golden key to unlocking new realms of profitability and success in the retail sector. This is not just a statistic, it’s an invitation – a call to modernize, revolutionize, and capitalize.

In the US, $2 trillion worth of sales were influenced by mobile and digital platforms in 2016.

Reflecting on this staggering figure, we are thrust into the digital realm where it becomes crystal clear that mobile and digital platforms have emerged as powerful catalysts in the retail industry. With a jaw-dropping $2 trillion worth of sales influenced by these platforms in 2016 alone in the US, we observe an undeniable shift in retail landscapes. As mobile and digital interfaces reinvent shopping experiences, they neatly seam together the fabric of brick-and-mortar stores and online commerce. It underscores the need for retail industry to stay digitally savvy, harness the potential of these platforms, and mesh it seamlessly into their growth strategy, thereby making them relevant, competitive, and profitable in the rapidly evolving marketplace.

65% of U.S. retailers listed order online/pick-up in-store enhancement as their top priority.

Diving headfirst into the digital revolution, a staggering 65% of U.S. retailers view order online/pickup in-store enhancements as their prime objective. This figure not only reflects the dynamic shift in retail operational mentality but also portrays a vivid image of an industry that is rapidly evolving to meet the omni-channel demands of modern-day consumers. This striking statistic embraces the harmonious marriage of the technology and retail sectors, underlining the growing importance of leveraging technological advancements to stay relevant, attain competitive advantages, and cater to the ever-evolving shopper preferences in this digital era. It also provides a glimpse into the strategic blueprint of modern retail tactics aiming to enhance customer experience, optimize inventory management, and boost sales.

Over 420 million people worldwide used contactless payments in 2020.

The sheer volume of over 420 million folks around the globe engaging with contactless payments in 2020 illuminates a significant shift in consumer behavior, a testimony to the swift retail revolution. It paints a vivid picture of a world increasingly embracing digital technology, driven by a quest for convenience, speed, and heightened security. As the leading characters of this retail industry narrative, businesses are compelled to adopt and integrate such emerging trends. Doing so not only appeases their tech-savvy customers but also solidifies their market position in this dramatic plot of technological innovation. Failure to adapt could, in contrast, mean losing relevance in a screen-touch away scene, a subplot no retailer would like to star in.

Only about 22% of retail businesses feel they are on cutting edge of digital commerce maturity.

Unveiling this remarkable statistic, illustrating that only 22% of retail businesses sense their place at the forefront of digital commerce maturity, significantly ignites our discussion. It underscores a crucial reality in the world of retail industry technology – a larger proportion of retailers believe they are lagging in terms of technology adoption. This paints an accurate picture of the present digital divide among industry stakeholders. Furthermore, it highlights vast opportunities still untapped for technology providers to cater to this unmet demand. The underlying sentiment is also an urgent call for retail companies to level up their digital game, in order to compete effectively in this technology-driven marketplace. This number is more than a statistic, it’s a mirror held up towards the retail industry’s digital landscape.

45% of global shoppers say they use a mobile device to shop at least once a week.

Delving into the significance of the statistic that reveals ‘45% of global shoppers use a mobile device to shop at least once a week’, it is like prying open a futuristic gateway to the retail industry. It illuminates an irresistible trend where retail commerce is gradually migrating from physical spaces to virtual platforms, with technology acting as the conduit of this transition. This particular statistic paints a clear picture about the behavioral inclination towards mobile shopping and mirrors the growing importance of retail technology in satisfying the shopping attributes of contemporary customers.
In essence, the retail industry is receiving a clarion call to optimize their technological infrastructure for m-commerce and harness this behavioral pattern for maximizing their customer reach, engagement and ultimately, their sales. Following these footprints of today’s shopping preference could potentially lead to the dawn of the retail industry’s tomorrow. If ignored, retail businesses might be shutting the door on almost half of the potential customers worldwide.

75% of customers say they expect to receive a personalized experience from online retailers.

In drawing attention to the burgeoning landscape of retail technology, it’s impossible to overlook an extraordinary revelation: a striking 75% of customers envisage a personalized experience from online retailers. The context here truly paints a picture of a digital marketplace where the average consumer isn’t a faceless entity, but a valued individual with distinct preferences and expectations.

A statistic of this magnitude is akin to a clarion call for online retailers, illuminating the need for technology to tap into customer preferences, personalize shopping experiences, and ultimately, cater to this 75% who seek more than a one-size-fits-all approach.

This underlines the fact that the future of retail technology isn’t just automation and efficiency – it’s about individualization. It’s embraced by crafting interfaces that learn, evolve, and adapt to each user. With this, retailers can stand triumphant in the modern digital colosseum, armed with customer insights, and prepared to meet, even exceed, these towering expectations.

The transformative power of this statistic is undeniable, it’s a tangible testament to the shifting sands of retail: a change from mass marketing to personalized engagement, the consumer’s voice ringing clear and demanding to be heard.

89% of retail businesses plan to increase their use of AI customer service technology by 2022.

Painting a picture of the technological revolution stirring within the retail wilderness, the statistic proclaiming ‘89% of retail businesses plan to increase their use of AI customer service technology by 2022’ is an arresting proclamation. It illustrates a pivotal turn in the trajectory of retail industry practices – a shift from traditional customer service methods to sophisticated machine learning adaptations.

The calling card of a digital era, this figure reinforces that AI technology is no longer just an avant-garde concept, but a fast-emerging reality in the retail industry. It’s a headline story about the embrace of innovation, the reduction of human errors, and the potential for cost efficiency – all fueled by the relentless ambition to enhance customer experience.

This statistic, thus, stands as a cornerstone in a discourse about ‘technology in retail industry statistics’, compelling readers to immerse themselves in the magnitude of change infusing their familiar retail world. It sparks a critical conversation about the balance between technological dependency and human touch, and the constant quest to deliver unparalleled customer service efficiency in the age of AI.

57.6% of the world’s population has internet access, allowing potential for a global online customer base.

Embedded in the heart of this statistic lies a treasure trove of opportunities for the retail industry. The pulsating 57.6% of the global population equipped with internet access unveils a labyrinth of potential customers transcending geographical boundaries. In the gripping narrative of technological advances in retail, this number isn’t just a passing character – it’s the protagonist. It preludes a scene where opportunities for customer engagement and revenue generation are no longer confined to physical stores. Instead, it has catapulted the retail industry into an era of e-commerce where businesses are able to engage consumers via blogs, digital marketing, and online stores. Yet, it also serves as a challenge, demanding the retail industry to evolve and harness the digital landscape effectively to tap into the global consumer base.


As the various statistics discussed in this blog post clearly demonstrate, technology is rapidly transforming the retail industry. Trends such as e-commerce growth, digital payment adoption, augmented reality usage, and AI-dependent operations are few examples of how technology is reshaping the customer experience and streamlining business operations. The continued integration and evolution of technology in the retail world depict an upcoming era characterized by significant efficiency, creative marketing strategies, and highly personalized customer engagement. Retailers who adapt, innovate, and leverage these advancements are likely to stay ahead of the curve and reap substantial rewards. Moreover, the statistical data serves as an essential resource for retailers to understand and prepare better for the future of their industry.


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