As we continue to journey deeper into the age of digital transformation, no industry remains untouched — including the realm of insurance. Automation is reshaping the insurance landscape at an astonishing pace, bringing about a multitude of changes and opportunities. This blog post delves into the compelling and pivotal statistics that underscore the growing influence of automation in the insurance industry. From cost reductions to enhanced claim processing, our discussion will illustrate how these technological advancements are creating a seismic shift in insurance operations. Whether you’re an insurance provider or a policy owner, understanding these dynamics is crucial, as automation takes center stage, altering traditional practices and setting the tone for the insurance sector’s future.

The Latest Automation In Insurance Statistics Unveiled

By 2024, the Global Insurance Market is expected to reach over $1.3 Trillion, largely driven by automation, according to Grand View Research.

The magnitude of the statistic – projecting the Global Insurance Market to surpass $1.3 Trillion by 2024, largely stimulated by automation – effectively paints a vivid picture of the future for readers. With automation being the driving force behind this impressive growth, it underscores its disruptive potential in the insurance landscape, according to Grand View Research. It’s this forward momentum, this future-proof evolution, that makes automation a power player within insurance statistics. So anyone entrenched in the insurance industry, or even curious onlookers, will grasp the remarkable role automation is set to continue playing in this market’s expansion and profiteering. Ultimately, it’s living, breathing proof that automation is not just hype, it’s a significant game-changer in streamlining operations and accelerating the growth of the insurance industry.

57% of insurance executives believe AI will have high or very high impact across multiple business areas, including underwriting and claims.

Painting a prescient tableau of an industry on the brink of transformation, the figure – 57% of insurance executives predicting high or earth-shaking impacts of AI on multiple business areas including underwriting and claims – sends a potent message. It’s a numerical testament to the impending tech-driven revolution in the insurance sphere. It candidly echoes the growing acceptance among decision-makers about the undeniable might of automation and AI. This statistic smoothly dovetails into a broader discussion on Automation in Insurance Statistics, underpinning how executives are not only acknowledging, but are also preparing to leverage, the sweeping changes that the AI disruption can bring. It represents a growing consciousness about shifting from traditional ways to potentially more efficient, accurate, and automated operations. This is a fascinating preview of an upward trend that could spell less paperwork, quicker processes, seamless claims and perhaps, a future dominated by digital insurance.

According to a report by McKinsey, 25% of insurance processes could be automated.

Delving into a report by McKinsey, we unearth a gem of a statistic that suggests a quarter of insurance processes hold the potential for automation. This insight is particularly critical as we navigate the terrain of insurance automation statistics. Imagine the transformation that lies within this 25%. Not only does it offer promising prospects of increased efficiency and reduced operational costs, but it also dramatically alters the landscape of labor allocation and resource utilization in the insurance industry. Hence, this statistic serves as a vibrant brushstroke in painting a future where machines and algorithms become the new workforce, revolutionizing service delivery and customer experience within the insurance landscape.

68% of insurance executives believe chatbots will make a considerable contribution to insurance automation.

This statistic sheds a radiant glow on the unfolding narrative of insurance automation. It encapsulates the expectations swirling around the advent of AI-driven chatbots in the insurance industry, offering a peek into the future, as seen by 68% of its leading executives. Weaving this into a blog post can underscore how the industry’s decision-makers are placing their bets on automation, reinforcing the potential of chatbots in revolutionizing the insurance landscape. Moreover, it paves the way to discuss how insurance providers anticipate leveraging these digital assistants to bolster their operational efficiency, cost-effectiveness, and customer satisfaction. Thus, this statistic is the pulsating heart of any conversation on insurance automation, illuminating the path the industry is ardently treading towards a tech-empowered future.

According to Ernst & Young, 41% of insurers would get an annual savings of up to 10-20% by automating back-office operations.

In elucidating the transformative power of automation in the insurance world, this Ernst & Young data provides a potent illustration. It highlights that a significant 41% of insurers stand on the brink of an enticing prospect – an annual savings of up to 10-20% merely by automating back-office operations. Unveiling the hidden treasures of process automation, this statistic invites us to imagine a world where efficiency and cost-savings coexist harmoniously. It serves as undeniable proof that the cycle of progress spins onward, etching digital footprints in sectors far and wide, and insurance is no stranger to this evolution. It ushers the readers of the blog post towards an enlightened viewpoint, where embracing automation isn’t just a trend, but a strategic pathway to elevated performance and profitability in the insurance domain.

Roughly 75% of outdated insurance industry practices can be streamlined through automation, according to Deloitte.

Delving into this illuminating finding by Deloitte unleashes the vast potential of automation to reshape the insurance industry. Seizing onto this digit – a potent 75% – allows us to envision the transformation of nearly three quarters of current practices through automation in the insurance sector. It spotlights the magnitude of inefficiencies rooted in outdated processes in insurance and dares us to imagine a future where these can be streamlined dramatically. On one hand, this statistic cements automation’s pivotal role in driving efficiency; on the other, it gives a clear call to action for those lagging in the transition towards digitalization. Thus, in the grand tableau of Automation in Insurance statistics, this is undeniably a game-changing piece: signalling both the urgency and the breadth of opportunities that await forward-thinking policy makers, insurance providers, and technologists alike.

According to a study from Juniper Research, Insurance claims cost savings from the application of AI will exceed $1.2 billion by 2024.

This jaw-dropping prediction from Juniper Research weaves a compelling tale of the potential held by AI, providing considerable economic benefits to the often complex and costly insurance claims process. By exceeding $1.2 billion savings in insurance claims by 2024, it showcases vividly just how consequential automation can be in reshaping the insurance industry’s landscape. Technology is not just a flashy buzzword; it’s a proven cost-effective tool that is taking the insurance world by storm. Such a monumental shift underscores the data-driven revolution underway within the insurance sector, painting a picture of an exponentially efficient and economical future.

An estimated 64% of traditional insurers believe automation will drive future industry growth according to a report by PwC.

Shining a spotlight on this captivating statistic, an astonishing 64% of traditional insurers, according to a PwC report, hold the view that the future growth of the industry is intimately tied to automation. This percentage is by no means trifling; it underscores the industry’s disposition towards automation as a cornerstone for future expansion, reaffirming the emphasis we have established in our blog post about Automation In Insurance Statistics. Not only does this validate the increasing importance of including digital solutions and automated processes in insurance workflows, but it also provides a crucial glimpse into the mindset of industry champions, underscoring automation as a pivotal player in the reshaping the insurance landscape.

According to Celent, 80% of claims could be automated, allowing for immediate settlement.

Delving into the heart of automation in the insurance sector, the revelation by Celent that 80% of claims could potentially be automated provides a glimpse into the transformative possibilities within the industry. It’s comparable to unearthing a treasure chest of efficiency, with immediate settlement emerging as the crown jewel. This dramatically alters the trajectory of customer satisfaction in the insurance world, while simultaneously unlocking new levels of operational efficiency for carriers. Underpinning this shift would be an interesting melange of technology, people, and processes, all of which could redefine how insurance claims are traditionally handled.

One in five consumers (20%) are willing to buy an insurance policy from a chatbot, according to a global Capgemini survey.

Reflecting on the quoted statistic – an eye-opening revelation that 20% of consumers are willing to buy an insurance policy from a chatbot, based on a global Capgemini survey – underscores a pivotal shift in the landscape of the insurance industry. In a blog post about Automation in Insurance Statistics, this factoid portrays an emerging preference for digital, automated interactions over traditional ones, with an insurance policy purchase being no exception.

For progressive insurance businesses, this indicator could be seen as a clear and encouraging signal to accelerate their automation journeys. The potential benefits are likely to be twofold – improved efficiency and enhanced customer experience. Moreover, it highlights the acceptance and trust towards the capacity of AI and machine learning within key consumer demographics. This ratio is only set to increase in a world eager to embrace new technologies, thereby bringing a refined, automated future to the insurance sector.

BMC Software finds that 72% of insurers are planning to invest in AI and automation for customer services.

Painting a picture of the insurance landscape, BMC Software illuminates our understanding with a fascinating finding: 72% of insurers have their eyes on the horizon, intending to channel their resources towards AI and automation for customer services. Against the canvas of a blog post about Automation in Insurance Statistics, this nugget of information takes center stage.

It serves as a powerful testament to the increasing importance and adoption of AI and automation in this traditionally manual industry. This key piece of information fuels the narrative that insurers recognize the potential of leveraging technology to enhance their customer services and potentially improve customer satisfaction, streamline operations, and increase efficiency.

Evidently, the industry is at the brink of a transformation, with a majority of insurers ready to ride the wave of change. This not only bears implications for competitive dynamics but also indicates the forecasted trajectory of insurance practices in the near future. Thus, this figure is an essential ingredient in a recipe designed to explain the inevitable rise of automation and AI in the insurance arena.

Capgemini reports that over 40% of InsurTech companies are focusing on business process automation.

Highlighting Capgemini’s report that over 40% of InsurTech companies are intensifying their efforts on business process automation anchors the transformative trajectory within the insurance industry. This crucial data point paints a compelling picture of forward momentum, illustrating that a substantial portion of the industry is rooting firmly for automation, recognizing its significant potential in improving efficiency, accuracy, and eventually profitability. With nearly half of the InsurTech world aligning itself with the automation wave, it unequivocally signals the strategic shift towards an automated future, thereby substantiating the central theme of the blog post on Automation in Insurance Statistics.

Chubb Insurance found that automated systems can process simple claims 40-60% faster than traditional methods.

Delving into the fascinating world of Automation in Insurance Statistics, Chubb Insurance’s finding serves as an impressive beacon. Revealing that automated systems can process simple claims 40-60% faster than traditional methods, it narrates a tale of immense efficiency and productivity. It is an eye-opening revelation, demonstrating the potential of automation technology to revolutionize the insurance industry’s claim processing paradigm. Picture an insurance world moving at a pace previously unimaginable, with significantly reduced waiting times translating into improved customer service. This discovery uncovers vast opportunities for both insurance companies and policyholders, illustrating how automation could reshape service speed and customer satisfaction in the insurance landscape. With this statistic as a guide, the insurance world stands at the cusp of an automated era that promises exponential possibilities.

One third (33%) of insurance professionals think data quality is a major concern when it comes to automation, reports KPMG.

Within the realm of the blog post on Automation In Insurance Statistics, this insight injects a critical perspective. It underscores an undercurrent of apprehension as 33% of insurance professionals view data quality as a pivotal issue in the sweeping tide of automation. This quantifiable concern, as identified by KPMG, poignantly discloses that despite promising prospects of automation, the question on data integrity still looms large for a significant portion of the industry insiders. Therefore, it points to the immediate need for robust, reliable and efficient systems which ensure superior data quality, paving the way for flawless automation. This serves as food for thought for tech innovators, opening new avenues for research and development in enhancing data reliability in automated scenarios. It rings the alarm for those at the helm of insurance firms, urging them to evaluate their technological adaptations in light of data quality.

85% of insurers believe that AI and automation will significantly change their way of doing business by 2025, as reported by Boston Consulting Group.

As we unravel the fascinating world of automation in the insurance industry, this striking figure from Boston Consulting Group invites us to pause and ponder. It tells us that a whopping 85% of insurers are on the road to a significant turning point. By the time we reach 2025, AI and automation are set to revolutionize their operations, heralding a new era of insurance practices.

This dramatic shift, suggested by the statistic, underscores the growing influence of these cutting-edge technologies in shaping this industry’s future landscape. It’s not just a one-off footnote, but a whisper of the inevitable technological tsunami coasting towards the insurance world.

This number helps quantify the certainty of change within the sector, offering a measurable perspective of the extent to which automation implementation is now considered a strategic necessity rather than just a competitive advantage by insurance giants. We’re not talking about a small minority here. Instead, we’re discussing an overwhelming majority forecasting a fundamental shift in their operational fabric, underscoring the central role of AI and automation in the nearing transformation.

Therefore, as we delve deeper into the nuances of automation in the insurance industry through this blog post, this singular figure serves up as a compelling preamble, underlining the urgency and the magnitude of the change that’s almost at our doorsteps.

Fitch Ratings states that automation could help insurers reduce costs by 3-5% per annum.

Highlighting this statistic speaks volumes on the transformative power of automation in the insurance landscape. It becomes a key reference point, fortifying the argument that cost reduction is a tangible and significant benefit of automation. In a realm where profit margins are critical, a 3-5% annual cost decrease is not trivial, but a compelling advantage. Hence, future-oriented insurance enterprises, stakeholders, and thought leaders scanning through the post will find this data point pivotal while strategizing their automation journey.

By 2021, 15% of all customer service interactions globally will be handled completely by AI, as per Gartner’s report.

Delving into the world of Automation in Insurance, the projection posited by Gartner’s report is pivotal. It highlights that by 2021, a significant 15% of global customer service interactions will be dominated by AI. From the perspective of the insurance industry, this forecast is not just a number—it’s a prediction that signifies transformation.

The statistic resonates an incoming wave of change, where automation is not an exception but a norm. For the insurance industry, it correlates with their efforts for a more effective and efficient customer service delivery, as AI-led interactions tend to be more precise, quicker, and cost-effective. Providing a glimpse into the future, it acts as a roadmap for insurance corporations, urging them to understand, adapt, and utilize AI at a quicker pace.

Additionally, drawing insights from this, it poses the inevitable question of preparedness for insurance businesses. Are they ready to integrate AI technology? Are they poised to manage the challenges and leverage the benefits that AI brings? The statistic in question, therefore, serves as a catalyst, pushing the industry to reevaluate its approach and brace for an AI-dominated future.

McKinsey has stated that 45% of individual activities can be automated in the life insurance sub-sector.

McKinsey’s assertion that 45% of individual activities in the life insurance sub-sector can be automated underscores an awakening reality for the life insurance industry. This figure provides an intriguing insight into the potential that automation holds for revolutionizing this sector.

As the pace of digitization accelerates, insurers can leverage automation for a wide array of activities from underwriting to claims management, hence increasing efficiency and reducing human error. It also reveals the future landscape of the industry, forecasting a significant reduction in workforce, operational costs, and processing time.

Furthermore, this statistic may open the doors to thought-provoking discussions for the blog readers, inviting them to consider how life insurance companies can revamp their existing business models and strategize to stay competitive. From integrating robo-advisors for personalized policy recommendations to deploying chatbots for enhanced customer service – this figure conveys the monumental shift life insurance is set to undergo, under the influence of automation.

Hence, the inclusion of this statistic adds weight and credibility to the debate, while emphasizing the extent to which automation has the potential to dramatically transform and streamline the life insurance sector.

Forrester reports that 70% of insurers are planning to or have already implemented BPM (Business Process Management) and RPA (Robotic Process Automation) to drive efficiencies.

Painting an evocative picture in the world of insurance, the Forrester data accentuates a transformative trend: a striking 70% of insurers are either in the process of, or have already harnessed the power of Business Process Management (BPM) and Robotic Process Automation (RPA). It’s an undeniable testament to the sweeping wave of automation indelibly propelling the insurance industry towards an era of refinement and enhanced functionality. This metric contributes strikingly to the discourse around Automation in Insurance, underlining the shifting landscape of this sector as it pivots towards embracing sophisticated, efficient technologies.


As society and technology evolve, so too does the insurance industry. The rise of automation in insurance is not only inevitable but necessary. This advancement can streamline processes, reduce costs, increase accuracy, and offer personalized experiences to customers. The statistics show a clear trend of insurers embracing automated processes, from underwriting to claims management. There’s a promising future in the insurance industry being reshaped by automation, resulting in beneficial impacts for both insurance providers and policyholders. However, insurers must navigate this transformation carefully to ensure a balance between human customer service and digital efficiency. The statistics affirm we are just at the beginning of this exciting journey, and it is essential for all stakeholders to stay updated and adapt themselves to this digitization wave in the insurance universe.


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