In today’s digital age, automation has emerged as a game-changing factor across various industries, and eCommerce is no exception. From inventory management to customer service, automated processes are revolutionizing the way online businesses operate, contributing to enhanced efficiency, reduced costs, and improved customer experiences. Join us as we delve into the fascinating world of automation in eCommerce, substantiated by compelling statistics, revelations, and insights. This blog post aims to unravel the magnitude, present trends, and potential future of automation in the thriving eCommerce industry. Stay hooked to understand how your online business can harness the power of automation for unparalleled growth and success.

The Latest Automation In Ecommerce Statistics Unveiled

By 2022, 80% of all customer interactions will be handled by AI. (source: Outgrow)

As we tread deeper into a technology-dominated era, the prophecy of AI taking the reins of customer interaction presents a pivotal trajectory for Ecommerce. Forecasted to handle 80% of customer interactions by 2022 underscores the robust integration and reliance on automation within Ecommerce, showcasing it as not just a technological frill, but more of a necessity. Venturing into AI provides businesses a cutting-edge solution to manage swelling volumes of client interaction with efficiency and precision. Given that customer experience often dictates the success of an Ecommerce business, this transition promises to turbocharge customer satisfaction, response times, and round-the-clock service availability, collectively fueling growth and profitability in the industry. The future of Ecommerce appears to be not just tech-powered, but essentially AI-driven, a critical insight for businesses aiming to ace the Ecommerce game.

“85% of eCommerce retailers saw significant revenue uplift in 2020, following their investment in AI” this includes automation in their business processes. (source: Kibo Commerce)

Illuminating the power of artificial intelligence (AI) within the eCommerce landscape, this fascinating 85% revenue uplift metric takes center stage. It underscores the increasing importance and tangible ROI achieved via investment in AI by eCommerce retailers in 2020. The significance lies not merely in the figure, but rather in the vibrant narrative it creates. Here we have evidence directly linking advanced technologies such as AI automation to accelerated revenue growth. Within a blog post discussing automation in eCommerce statistics, this 85% success rate serves as compelling proof, inspiring other online retailers to explore the transformative potential of AI. It ignites a discussion on the necessity for AI adoption to not just survive, but thrive in today’s increasingly competitive digital marketplace.

Global eCommerce automation software market is expected to grow at a CAGR of around 13.7% over the next ten years. (source: Market Study Report)

As we delve into the realm of ecommerce and automation, one might wonder about the future trends and evolution of this space. The projection that the global eCommerce automation software market is set to experience a robust growth of approximately 13.7% CAGR over the next decade, as evidenced by the Market Study Report, becomes a beacon of insight. It artistically paints a picture of an industry on the cusp of unprecedented expansion. This burgeoning growth encapsulates the increasing embrace of automation in ecommerce, highlighting the crucial role it will play in shaping the future of online business operations. Not only does it underline the significance of automation but also points towards the potential for increased efficiency, cost savings, and improved customer experience that automation is anticipated to bring to ecommerce. Embracing this information, ecommerce enterprises can strategically align themselves to harness the promising opportunities presented by automation. Therefore, this statistic becomes center stage, guiding this narrative about the intersection of automation and ecommerce.

Approximately 37% of European online shoppers expect delivery within two days – achievable through automation and AI in eCommerce. (source: IPC Global Postal Industry Report)

In the landscape of Automation in E-commerce Statistics, this data stands as a twofold testimony. Firstly, it underscores the growing expectations of European online shoppers for express delivery, demonstrating a shift in consumer habits and setting a new bar for industry standards. Quick delivery, expected within two days by approximately 37%, forms a pivotal part of the customer experience that retailers must be prepared to meet.

On the second level, the statistic serves as a bridge, illuminating the intersection between consumers demand and potential technological solutions. Automation and AI in eCommerce open new avenues to meet these quick turnaround times. The fascinating convergence of consumer expectations and next-generation technologies, as demonstrated in this statistic, is equipping retailers for the speed-obsessed eCommerce domain of today.

Therefore, this statistic stands as a lighthouse, guiding readers to understand the immediacy desired by consumers and the pivotal role of automation and AI in turning this desire into reality. It encapsulates the transformation of the eCommerce space, shaping a narrative of innovation, customer demands, and how technology is revolutionizing these experiences.

34% of online retail orders were sent back in 2020 – eCommerce automation can help reduce these returns. (source: Statista)

Highlighting the statistic of a 34% return rate in online retail orders during 2020 underlines the critical pertinence of incorporating automation in eCommerce operations. It inadvertently flags a vexing issue in the landscape – the high volume of returns, which contribute immensely to wasted resources, logistics complications, and lowered profit margins.

In the vast tapestry of eCommerce statistics, this figure offers a compelling argument in favour of automation. With eCommerce automation, businesses can bolster precision in order processing, minimize manual errors, expedite delivery times, and offer more personalized customer experiences – all of which are pivotal steps towards reducing the return rate. Thus, the mentioned statistic not only emphasizes a persistent challenge but also the compelling solution that automation promises, making it a linchpin in the discussion about automation in eCommerce.

61% of all eCommerce traffic in Q3 2020 came from mobile devices, indicating the need for optimized automation in this area. (source: SaleCycle)

The statistic revealing that 61% of all eCommerce traffic in Q3 2020 originated from mobile devices positively waves a flag for the relevance of enhanced, automated solutions in this sphere. This significant majority underpins the notion that eCommerce is becoming largely mobile, making the landscape ripe for optimized automation. This is not a trend to be idly watched, but rather an actionable insight. Automation in eCommerce, particularly on mobile platforms, can significantly streamline the user experience, enhancing customer engagement, satisfaction and ultimately, driving revenue growth – a quintessence this statistic encapsulates. Failing to adapt and optimize automation strategies accordingly could mean a missed harnessing of more than half of the eCommerce traffic – a manifest risk in the competitive marketplace. The statistic hence, is a clear lantern guiding eCommerce businesses towards prioritizing and investing in mobile platform automation.

Consumers ranked faster shipping as earth’s second most important innovation- driving the need for automation in logistics. (source: RepricerExpress)

Undeniably, the cited statistic positions itself as a critical beacon illuminating the rapid progression in the realm of ecommerce. It portrays faster shipping no longer as a luxury, but as a silver bullet that strikes the chord of consumer expectations. This compelling finding is an undisputable reflection of the thirst for immediacy in our fast-evolving digital environment, making it a driving force in the push for automation within logistics.

Relating to automation in ecommerce statistics, it spins a revealing narrative. It emphasizes how automation is not just a fad, but a vital tool to oil the machinery of digital commerce, given the mounting pressure to deliver goods with speed and efficiency. Hence, the statistic not only reinforces the necessity for businesses to embrace automated logistics, but it also offers a panoramic view of the ecommerce landscape – a sector where customer satisfaction is deeply entwined with the speed of delivery. This insight is instrumental in reshaping strategies, encouraging businesses to venture into the unchartered territories of automated logistics, enriching the customer experience and ultimately staying afloat in this dynamic ecommerce sea.

Up to 30% of eCommerce site visitors use site search, a feature that often relies on automation. (source: eCommerceGuide)

The quoted statistic holds a pivotal position in deciphering the depth of automation involvement in eCommerce. It spotlights how, on any eCommerce platform, a significant portion, up to 30%, of site visitors harness the power of site search – a tool widely dependent on automation. This illustrates a trend where automation is no mere luxury but an essential feature driving visitor engagement and user experience on eCommerce websites. Within a blog post centered around Automation in eCommerce statistics, this percentage serves as a tangible testament to the mounting reliance on automatic tools by both entities – the consumers and the businesses alike.

Automated emails have a 70.5% higher open rate than non-automated emails. (source: Epsilon)

In the buzzing world of Ecommerce, the race for customer attention is fierce. Harnessing automation could be your secret weapon. The statistic from Epsilon, indicating a 70.5% higher open rate for automated emails versus their non-automated counterparts, serves as a powerful testament to the effectiveness of automation. It’s not simply a dry, abstract number; think of it as a beacon guiding towards increased customer engagement.

Now, imagine a blog post on Automation In Ecommerce Statistics. Amidst numbers and percentages, the above-mentioned statistic shines brightly. It signifies the potential of automation, painting a realistic picture of what Ecommerce businesses can look forward to. Substantially higher email open rates. Potential expansion in customer interaction. A chance to race past competitors in the struggle for customer engagement.

With carefully designed automated email strategies, businesses can tap into this potential, transforming seemingly mundane emails into potent customer touchpoints. Presented in this light, the statistic isn’t just relevant; it’s a revelation, urging Ecommerce businesses to embrace automation for a trailblazing performance. So, this is not just a statistic, but a signpost pointing towards a more automated and engaging Ecommerce future.

40% of consumers prefer purchasing from retailers that cater to their preferences. Automation helps tailor those experiences. (source: Accenture)

This compelling statistic signifies a paradigm shift in the world of ecommerce, emphasizing the influential role of personalization driven by automation. It underscores the crux of consumer preference – customization. Almost half of the customers align their buying decisions with retailers that take their preferences into account, catapulting the importance of personalization in ecommerce. Automation emerges as a transformative tool here, fueling customizable shopping experiences. In the context of an article on Automation in Ecommerce, this statistic underscores a critical trend, serving as a vivid testament to why businesses should invest in automation technology for honing their personalization tactics and optimizing customer satisfaction.

Conversion rates rise by up to 20% when personalised consumer experiences are provided- achievable using automation in eCommerce. (source: Instapage)

Delving into the narratives of eCommerce automation, the statistic highlights an enchanting saga of business growth. The 20% uplift in conversion rates, drawn from personalised consumer experiences, punctuates the power of automation in eCommerce. It sows a seed of contemplation for businesses seeking to harness the potential of automation for personalisation. Unraveling this data, it tells a tale of increased engagement, enhanced customer satisfaction, and ultimately, higher sales—a compelling reason for integrating automation in eCommerce strategies. Just as different threads weave a beautiful tapestry, this statistic intertwines elements of personalisation, automation, and success, implying an intriguing exploration for readers.

35% internet users stated that they had made at least one eCommerce purchase due to email marketing- an aspect of eCommerce where automation can be beneficial. (source: Kinsta)

Examining the given statistic critically illuminates the profound influence of automation on ecommerce behavior, particularly concerning email marketing. Remarkably, over a third of online users reported making an ecommerce purchase as a direct response to email marketing tactics – a stark illustration of automation’s potent potential. This reiterated the significance of automated email marketing campaigns within ecommerce strategies, not only as a means of communication but more crucially, as a powerful tool for driving online sales.

Digging deeper, this statistic also offers much-needed context concerning ecommerce trends and customer behaviors, calling attention to the ever-critical role of innovative marketing approaches that cater intelligently and responsively to the consumers’ needs. As such, for anyone looking to tap into the lucrative world of ecommerce, understanding and embracing ecommerce automation, especially email marketing automation, appears less of an option and more of an indispensable compass guiding towards success.

About 49% businesses utilise some form of email automation. (source: Emailtooltester)

This intriguing statistic underscores the burgeoning relevance of email automation in the world of commerce. Delving into nearly half of all businesses leveraging automation tools for their email communication paints a vivid picture of the modern ecommerce landscape. With this figure, one can imagine how integral this technology has become in streamlining business operations and bolstering efficiency. It gives readers a clearer understanding of the industry’s trajectory towards more advanced technology use in streamlining everyday tasks. Perhaps, more importantly, it serves to prompt ecommerce businesses trailing behind this trend to wake up and smell the silicon — automation is no longer an ‘extra’, but a must-have to stay competitive.

35% of Amazon’s revenue is generated by its recommendation engine, powered by automation and AI. (source: McKinsey)

Immerse yourself in this revelation: a staggering 35% of Amazon’s revenue springs from its recommendation engine. This jaw-dropping figure, sourced from the reputable house of McKinsey & Co., underscores the meteoric power of automation and AI integrated into the e-commerce realm. Clearly, there’s more than meets the eye here. This critical piece of information serves as a beacon of illumination, substantiating the role of technological advancements in propelling e-commerce revenues skywards. It vividly paints a picture of the future of online retail – a future where smart algorithms could very well be the ultimate game-changers. The cogent implication is that other e-commerce entities, big and small, could harness this potent synergy of automation and AI, to amp up their revenue game, much like Amazon. Thus, in the dynamic narrative of Automation in E-commerce Statistics, this fact stands tall, quite like a colossal tower, impossible to ignore and significant in its import.

Estimated annual eCommerce fraud losses to be $6.4 billion by 2021; automation can help significantly reduce this. (source: Juniper Research)

Delving into the world of eCommerce, one cannot ignore the potential pariah of online fraud. Juniper Research paints a stark financial picture, envisioning eCommerce fraud losses skyrocketing to an impressive $6.4 billion per annum by the close of 2021. However, the silver lining in this ominous forecast lies in automation.

Automation breathes life into the realm of fraud detection and prevention, characterized predominantly by its relentless vigilance and unparalleled precision. It scripts a narrative of considerable promise and substantial potential return for the world of eCommerce.

In the context of an eCommerce landscape progressively marred by fraud, this projection illuminates automation’s role as the possible knight in shining armor, offering notable mitigation of such losses. Thus, in a blog post charting Automation in eCommerce Statistics, this statistic serves as both a sobering wakeup call and an optimistic glimpse towards a future where automation plays the pivotal role in significantly paring down these losses.

22% of global retail sales will be online by 2023; automation in eCommerce will be critical in managing this volume.(source: Shopify)

In the rapidly advancing sphere of eCommerce, the projected rise to 22% of global retail sales transpiring online by 2023 underscores the urgency of integrating automation in eCommerce operations. The growing online sales trend, highlighting a shift in buying habits, illuminates an unavoidable hurdle: managing increasing volumes. Under these circumstances, reliable and effective automation becomes not just an advantage but a necessity for an efficient eCommerce business model. Thus, diving into automation in eCommerce statistics serves as a strategic approach to comprehend customer behavior, streamline business processes for higher productivity, and shed light on customer-centric investing – all of which are critical for success in the approaching future.

Artificial Intelligence (AI) can help to boost profitability in retail and wholesale by almost 60% by 2035 by automating various processes.(source: BusinessWire)

In the dynamic world of e-commerce, the introduction of Artificial Intelligence (AI) carries substantial promise. According to BusinessWire, AI has the potential to amplify profitability in retail and wholesale sectors by an impressive 60% by 2035 through automation of numerous processes. Now that’s a game changer.

This prognosis not only forecasts a significant economic uplift within the industry, but more importantly, it underscores the transformative power of AI and automation. The implications are far-reaching, touching every corner of the e-commerce ecosystem, from inventory management to customer relations, predictive forecasting to personalized marketing.

In other words, it’s open season for businesses willing to harness this promising technology, re-think conventional methods, and leverage AI to streamline their operations. This revolution in profitability due to automation is no longer a futuristic concept but a rapidly unfolding reality set to shift paradigms and redefine success in e-commerce.


The above-discussed statistics truly underscore the transformative role that automation plays in the ecommerce industry. Companies that have adopted automation have witnessed higher sales, better customer satisfaction, and enhanced operational efficiency. In this fast-paced digital world, automation is no longer a luxury, but a business necessity. Foregoing automation in ecommerce could lead to a competitive disadvantage. Embracing it doesn’t just ensure survival, but also sets businesses on a path to sustainable growth and success. The future of ecommerce is automated, and businesses that gear up today will latch onto the opportunities tomorrow. Investing in automation is an investment in robust, profit-generating ecommerce operations.


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